Our phone and chat support hours and tips on using our phone support system.

Our Phone System

If all of our phone support technicians are assisting other clients, you will be directed to our voicemail system. We will make every effort to call you back the same day, usually, within a couple of hours.

Please leave a brief message for our support staff that includes the following:

• Your name
• The domain name for your account
• Your phone humber
• A brief description of the nature of the problem (e.g., "I have an email problem", "I have a question about my bill")

Please do not leave detailed messages -- our technicians will get the details from you when they call you back.

If your problem is complicated or involves advanced features of your account, you may be asked to send an email to one of our level 2 technicians.

Our Phone Support Hours

Cedant offers phone support during the following hours:

Monday - Friday: 7 AM - 10 PM PST
Saturday - Sunday: 10 AM - 4 PM PST
Holidays: 9 AM - 5 PM PST

Technical Support Line: 858-731-1672
Toll Free Support number: 800-405-3149

Our Chat Support
Cedant offers chat support on the AIM protocol during most of the hours above. Send an IM to CedantSupport for assistance.