Our support and reliability
are widely regarded as
the best in the industry.
We have tried to collect the most frequently asked questions.

Control Panel Errors: Under the new system each account must have a unique username. If your account has a common username (e.g. admin, jim, etc.) it is likely that it was altered; using the incorrect (old) username will generate an error when trying to log into the account control panel; sumbit the request form below and we'll contact you with your new username.

In addition, please make sure your are not connecting to your control panel via a bookmark or shortcut; use http://yourdomain.com/menu (replace 'yourdomain.com' with your actual domain name. You can create a new bookmark/shortcut using this value.

FTP Errors: ftp.yourdomainname.com is no longer supported; simply use yourdomainname.com. If you connect to your site by IP you will need to update this setting; complete the form below to have us give you your accounts new IP address. In some cases it may also be necessary to update upload directory information.

To assist us in troubleshooting your account please complete all fields in the form below. Thank you.